With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Marcom Manager is responsible for the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. He / she is also responsible for gaining positive exposure for the hotel in mass media and the community, as well as building a solid presence in the market by maintaining good relationship with the press and the local community.

What will I be doing?

As the Marcom Manager, you will be responsible for performing the following tasks to the highest standards:

• Be familiar with hotel product knowledge and related activities.

• Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

• Assist the relevant departments to achieve the revenue targets and related tasks set by the hotel.

• Develop and implement the hotel’s advertising budget and external advertising.

• Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel.

• Ensure that the hotel has a good image and corresponding flow on the mainstream platform in the main source area.

• Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns.

• Fully monitor all printed products of the hotel to ensure consistency with group guidelines.

• Ensure the hotel homepage, official Weibo and other online and social media platforms’ information is accurate and updated in a timely manner.

• Real-time monitoring of guest comments on various network platforms and replying promptly.

• Plan and execute hotel public relation activities and achieve expected ROI.

• Design prints according to hotel standards and ensure print quality.

What are we looking for? 

A Marcom Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: We are passionate about delivering exceptional Guest experiences.

• Integrity: We do the right thing all the time.

• Leadership: We are leaders in our industry and in our Communities.

• Teamwork: We are team players in everything we do.

• Ownership: We are owners of our actions and decisions.

• Now: We operate with a sense of urgency and discipline.

• At least 5 years working experience in the Marketing and Public Relations department of international brand hotels.

The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA Operations Finance innovations and projects.

What will I be doing?

The Accounts Payable Accountant is contributing to all activities of the Accounts Payable / OTP (Order to Procure department) in all activities related to timely and accurate payments, maintenance and control of the hotel’s accounts payable and related accounts. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assists in any other way deemed necessary for the efficient overall operation of the Accounts Payable / OTP (Order to Procure department).
• Support and contribute to a smooth Accounts Payable / OTP (Order to Procure department) operation in full compliance with the policy, regulatory and contractual framework.
• Business partner with all hotel finance team members and a broad range of internal and external stakeholders, including Human Resources, Supply Management, Commercial and Operations.
• Participate in all relevant Finance development programs. In case of a joint job role any responsibility relevant joint job descriptions will apply in accordance with Hilton’s job segregation policies.

What are we looking for?

• Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections
• Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
• Ability to proactively identify and prevent potential problems
• Ability to help develop problem solving skills among direct reports and other team members as appropriate
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities
• Detail oriented and organized
• Ability to develop presentations and effectively present to all levels of company, hotels & owners.
• Strong communication and negotiation skills (all levels of management and external customers)
• Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required

Additional Preferences:

• University degree in Accounting or Finance

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Solicits, secures arrangements, coordinates, and conducts follow-up for small local and group catered events as well as dry meetings and convention affiliates.

What will I be doing?

As a Sales/Catering Coordinator, you are responsible for you will be responsible for performing the following tasks to the highest standards:

• Generate contracts and BEOs in support of Senior Sales/Catering Managers
• Generate food and beverage revenue for groups and meetings of 50 or less guests with 10 or less guest room nights by responding to customer inquiries promptly
• Handles negotiations with meeting planners and generate orders based on agreed contractual terms. Prepare and process all required paperwork to include BEOs for groups with room blocks of 10 or less, and all other related correspondences with clients
• Support daily distribution of BEO’s, reader boards and change logs
• Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
• Conduct property tours to promote facilities and services
• Work with Administrative Assistants in maintaining file room and proper stocking of Sales/ Catering Marketing Collateral
• Represent the sales/catering department as needed

What are we looking for?

A Sales/Catering Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous

A Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist Guest Relations Manager with the daily operations of the department
• Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
• Manage special room assignments and suite occupancies
• Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
• Ensure all VIP room standards are met and amenities are in place before arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Maintain inventory of Guest amenities
• Demonstrate current knowledge of all hotel products and services
• Offer a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a managerial role within a Guest Relations department
• A passion for delivering an exceptional level of Guest service
• A degree or diploma in Hotel Management or equivalent

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Human Resources Manager operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the Director of Human Resources and the Management team to execute human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand.

What will I be doing?

As the Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:

• Assist to establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel’s annual strategy plan.

• Ensure that the department’s activities are aligned with the corporate HR strategy, and that the hotel’s actions have been implemented where appropriate.

• Propose and participate in reviews, maintaining and ensuring adherence to all personnel-related policies and procedures.

• Work with the Management team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution.

• Support the financial objectives of the hotel through proper and efficient management.

• Participate in the annual HR budget and monthly rolling forecast, ensuring that the department’s operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved.

• Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

• Responsible for the HR function’s daily departmental operations and team management.

• Responsible for HR team members’ training and develop, ensuring that they work under the guidance of proper procedures.

• Promote and drive an open-door environment in the hotel to drive effective communication.

• Support other HR team members by providing the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division.

• Assist and coaching department heads to improve the leadership skills in the department’s team management.

• Ensure that team members follow all hotel, company and local rules, policies and regulations.

• Assist the department to manage team members, maintaining a high standard of personal appearance and hygiene and adhering to hotel and department grooming standards.

• Represent the hotel in union negotiations and related activities, working closely with the Regional HR team and the hotel Management team accordingly.

• Assist the Director of Human Resources to maintain a good relationship with the hotel owner.

• Oversee the hotel’s recruitment and selection processes, providing the department manager with effective and efficient recruitment solutions.

• Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image.

• Work with the Operations department to maximize labor work efficiency, and well control labor costs.

• Participate in outsourced labor supplies contract signing procedures, assist the Operations department to monitor service quality and payment.

• Propose and implement the competitive compensation and benefits structure.

• Assist the Learning & Development Manager to enhance training systems in the hotel, developing qualified department trainers and managers’ training skills.

• Periodically conduct talent reviews with managers and implement succession programs and high potential development plans.

• Guide and coach department managers to manage the team and improve team performance and moral.

• Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback.

• Ensure that the hotel adheres to all company / hotel HR policies and procedures, inclusive of hygiene, safety and security policies.

• Ensure that team member facilities are maintained according to Hilton’s high standards of operation.

• Maintain safe and clean work areas and team member areas, including but not limited to, the team member kitchen and locker rooms.

• Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members.

• Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The core responsibilities of the Assistant Purchasing Manager are to ensure the smooth and efficient operation of the Purchasing department and to procure the items required by management at a market competitive price without compromising the quality.

What will I be doing? 

As the Assistant Purchasing Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure familiarity with Hilton purchasing policies and procedures.

• Supervise and co-ordinate the work of the Purchasing team members.

• Follow up supplier insurance coverage and compliance with global Hilton policy requirements to ensure insurance exemption is approved by risk management.

• Ensure that proper purchasing procedures are in place, with purchase orders placed only by the Purchasing Department after due authorization by Management.

• Ensure that competitive quotes are obtained as per policy.

• Review all purchase requests and purchase orders processed by subordinates.

• Conduct market price surveys in coordination with the Cost Controller and Executive Chef on a regular basis.

• Ensure that price comparisons amongst other hotels is done on a regular basis and all options are exhausted in obtaining the best possible quotations.

• Maintain good relations with all hotel departments and suppliers.

• Ensure that all unmatched / open Purchase Orders are investigated, and proposed action are taken on a regular basis.

• Assist in the preparation of month end reports and other ad hoc reports that may be required from time to time.

• Ensure familiarity and adherence to any national or global purchasing agreements in accordance to Hilton’s approval authority.

• For the timely review of the rolling contract, updates without changes can only be carried out three times at most.

• Ensure Hilton Sourcing Centre approval is received prior to initiating tenders for potential purchase of goods / services in excess of $100,000.

• Assist the Executive Chef in ensuring that food cost is kept to a minimum.

• Ensure that all month end procedures are strictly followed, and deadlines are met.

• Maintain file management, including contract, bidding document, purchase order, etc.

• Liaise with related government departments such as Animal & Plants Inspection, Wine & Tobacco License, and the Customs, etc.

• Prepare a purchase order outstanding list for month end purposes.

• Ensure all documentation (purchase orders, invoices, delivery dockets etc.) is forwarded to Accounts Payable on a timely basis.

• Conduct regular vendor visitations for high-risk suppliers.

• Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.

• Handle all requests and enquiries in a timely, efficient and friendly manner.

• Perform any additional tasks assigned to ensure that the department functions smoothly.

• Strictly follow the code of conduct.

What are we looking for?

An Assistant Purchasing Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• College graduate with at least 2 years of working experience as a Purchasing Supervisor.

• Proficient in Excel, Microsoft Word and the hotel inventory / purchasing software.

• Able to lead, provide guidance and develop team members.

• Knowledgeable of supplies.

• Possess a sense of maturity and reliability.

The Senior Manager, Tax and Compliance — Asia Pacific will support and ensure tax and other statutory compliance for the Asia Pacific Region.

What will I be doing? 
As the Senior Manager, Tax and Compliance – Asia Pacific, you will be responsible for performing the following tasks to the highest standards:

Implementation and Projects for Tax and other Statutory Compliances

• Manage tax audits and inquiries from various statutory authorities.
• Manage any tax or compliance projects.
• Support in the implementation of any new tax /compliance requirements.
• Work closely with the accounting team to provide tax rates to review business results and forecasts.
• Pursue refunds, credits, and incentives as the company moves into new markets or new locations to maximize tax benefits for the company.
• Provide strategic direction and technical guidance to the Hilton Portfolio hotels.

Tax and other Statutory Compliances and Reporting

• Ensure timely and accurate filing of all tax and other statutory returns.
• Maintain a compliance calendar.
• Oversee and guide the preparation of tax provisions and disclosure in financial statements.
• Other miscellaneous reporting requests.

Tax Planning and Strategy

• Develop and implement tax strategies to optimize the company’s tax position.
• Provide guidance on tax implications of business decisions and transactions.
• Monitor changes in tax legislation. Assess and advise their impact on the company.
• Recognize complex technical tax issues and perform research and analysis to support decision-making.

Risk Management

• Identify and mitigate tax risks.
• Develop and maintain internal control related to tax compliance.
• Handle any tax litigation matters.
• Ensure compliance with all tax laws, regulations, and other statutory compliances.

Cross-Functional Collaboration

• Work closely with finance, legal, operations, development, human resources, and other functions to support business initiatives.
• Business partnering with group tax team.
• Business partnering with compliance and tax vendors/partners.

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time spent performing each function solely determined by the supervisor based on the company’s requirements.

• Support any statutory compliances, new amendments, projects, etc.
• Lead the system changes/enhancement projects as needed.
• Manage, assist, or attend corporate and operations finance meetings as required.
• Lead /assist in any other special projects as required.
• Any other job duties as assigned.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities.

What will I be doing? 

As the Events Manager, you will be responsible for performing the following tasks to the highest standards:

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.

• Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.

• Follow through from negotiation until departure for events assigned.

• Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.

• Practice up-selling at all opportunities to maximize revenue.

• Ensure effective communication with clients and internal departments.

• Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.

• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.

• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.

• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.

• Regularly review master account postings to ensure postings are correctly done.

• Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.

• Maintain close communication with concerned Sales Managers during the process.

• Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.

• Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.

• Obtain feedback from clients and follow through with the necessary actions.

• Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).

• Maintain the active event profile database and group chart.

• Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.

• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

• Actively participate in achieving departmental goals which contribute to marketing budget.

• Closely monitor account revenue and business production.

• Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.

• Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.

• Arrange relationship building visitations when necessary.

• Cross-sell other Hilton hotels.

• Handle inquiries for re-booking of business and new leads when Sales Managers are not available.

• Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.

• Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.

• Attend regular communication meetings with operations staff to update on event details.

• Ensure effective and close communication within the department and other departments.

• Maintain timely and responsive communication with clients.

• Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.

• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.

• Minimum 3 years of experience in a similar capacity with international chain hotels.

• Excellent command of written and spoken English and Chinese to meet business needs.

• Good team player and able to manage by example.

• Good communication, interpersonal, presentation and organizational skills.

• Have hotel sales experience and hotel database.

• Able to work under pressure and deal with stressful situations during busy periods.

• Very familiar with local market and good at marketing trend analysis.