Service Coordinator
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your role and responsibilities
Identifying bottlenecks and analyzing through remote or on-site activity in different service categories Co-ordinating with authorized service providers (ASP) to attend the complaints on time and resolving them immediately Contributing to customer satisfaction by executing service work according to customer expectation and within specified time frame Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for all service-related activities Preparing all documents and service reports to be signed by the customer representative. Submitting reports in a timely manner and following up when needed Assisting zonal service engineers, warehouse team and ASP engineers in resolving the issues. Providing recommendations to management to improve operations and customer service
Qualifications for the role
Bachelor’s degree or diploma in Electrical Engineering
Minimum 5 to 8 years of experience in relevant field
Experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices, relays, motor starters etc
Time management and ability to prioritize and plan work effectively
Strong analytical and aptitude skills
Good interpersonal and communication skills
More about us
ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite
Publication ID: IN91852273_E1
Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.
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