Specialist – Sales IT

Job Title
Specialist – Sales IT
Job Code

Department/ BU
Information Technology
Location
Mumbai
Reporting To
Lead – Sales IT
Organizational Description
Bajaj Electricals Limited (BEL), a globally renowned and trusted company, with a turnover of ₹4987 crores (FY 19-20), is a part of “Bajaj Group”. Bajaj Electricals’ business includes Consumer Products (Appliances, Fans, Lighting), Exports, Illumination and Transmission & Distribution (Transmission Line and Power Distribution). We also have a strong presence in premium range of home appliances and cookware with brands like Morphy Richards and Nirlep.

 

We have 18 branch offices across different parts of the country besides being supported by a chain of distributors, authorized dealers, retail outlets and approximately 480 customer care centers. To increase our global footprint, Bajaj Electricals has also set up offices in Africa, Middle East and China.

 

Bajaj Electricals is driven by Gandhian set of values advocated by our founding father, Shri Jamnalal Bajaj. Our current leaders carry forward this legacy while evolving for the future. “Inspiring Trust”, our tagline, is something that we associate with and try to fulfil in our everyday endeavors. Apart from work, we also believe in bringing about change in our society through our philanthropic work. Our Corporate Social Responsibility (CSR) initiatives rest on sustainability, gender diversity, employee volunteering and community outreach programs.
Job Purpose & Scope
Specialist – Sales IT will support the CP Business and Function within BEL to Rollout new IT Systems and solutions. He/she shall be the bridge between IT and CP Business. He/she will drive the project and will be responsible for project planning, onboarding, execution, and implementation. The scope of work shall include but not be limited to Drive Sales IT initiatives across various BUs by developing, installing, maintaining, testing and upgrading various types of Sales Applications, ultimately helping the internal and extended salesforce to enhance sales performance.

Major Areas of Responsibilities & Authorities
Work as bridge between IT and all Sales-related Functions supporting the various BUs, by understanding Business and Sales-related requirements and converting the same, into technical requirements
Drive various IT initiatives related to Sales, as part of the technology roadmap, to enhance the Organization’s Sales related efficiency & productivity through IT Systems/Applications
Take stock of all Sales related Applications, Hardware, and Software requirements from the various BUs and Sales Functions, document application requirements in functional documentation templates, and coordinate with respective Technology Group from IT to get the requirement delivered to the business
Troubleshoot system issues to determine root cause and viable solutions, develop test plans, coordinate User Acceptance Testing (UAT),   and validation, and document test results
Know the scope of automated applications and conduct diagnostic and quality tests to resolve logged errors
Implement applications developed, and provide training and support to the end users
Perform required application installations, maintenance and support
Serve as an analyst, and tap into various types of Business Intelligence analysis available, to educate Sales Teams
Track application functionality and performance and make improvements by incorporating feedback
Ensure documentation of all functional application requirements
Know Service Delivery expectations, and align IT resources to deliver committed SLAs
 
Qualification
Essential Qualification: B.Tech. / M.Tech. in IT or Computers / BCA / B. Sc. / B. Com
Desirable Qualification: MBA in IT or MCA
Experience
7 – 8 Years of experience in managing relevant Software Development in Consumer Durables/ Retail/ Lighting business
Other Requirements
Good analytical skills, good interpersonal management and communication skills
Knowledge of DMS, DSO operations, beat planning, retailer business will be an added advantage
Functional Knowledge & Skills
Functional Knowledge & Skills                                                  Basic (1-2)                             Intermediate (3)                                                          Advance (4-5)
Domain knowledge from the business processes                                                                                                                                                                *

and possible automations from respective

business units or functional departments is essential

Knowledge of ERP, CRM, SCM and SQL will be added advantag                                                          *

Very good communication Skills, Documentation Skills                                                                                                                                                         *
Very good business indicator analytical skills                                                                                                                                                                            *

 
Behavioral Competencies                             Basic (1-2)                         Intermediate (3)                                        Advance (4-5)
Operational effectiveness                                                                                                                                                        *
Decision making                                                                                                                     *
Relationship management                                                                                                  *
People Management                                                                                                             *