BOSCH
Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
Collaborate with Global Application Support Specialist, IT developers and other support teams
Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
Coordinate with other 1st level groups for consultation hours, best practices etc
Preparation of training materials, provide training sessions whenever required
Supporting the onboarding of new team members
Analysis and coordination or release management (new releases, features and enhancements)
Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
Creating and maintaining tracking files
Maintenance of test data & test users, system cleaning activities
Content creation and managing application related community and docupedia
Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
Acquire and build-up knowledge of dependent applications or systems
Support any Ad-hoc activities or new work-packages.
Project Support (if necessary for any roll out activities)
Supporting project managers in Lisbon for the further roll-out´s in the countriesPreparation of pre-roll out activities including change and communication management
Qualifications
•Previous experience with IT systems or applications support in the HR Area is an added value •Knowledge in Power BI, Problem-solving and Analytical aptitude •Logical, structured, proactive and effective way of working within international virtual teams •Fluent English, both written and spoken (C1 level), German is a plus
Additional Information
3-4yrs
