Customer Delight Associate

Customer Delight Associate

Zomato is Hiring Customer Delight Associate for fresh graduates from the 2025 batch. If you are a fresher looking for a job that helps you grow your communication skills, problem-solving ability, and gives you a great start to your career, this opportunity is for you.

Zomato is known for its food delivery, quick customer service, and fast response time. This job role will let you work with real customers and help solve their problems. If you can write clear emails, listen to customers carefully, and think calmly during pressure, then Zomato is hiring Customer Delight Associate in Gurgaon for you.

Let’s explore the full job details, company profile, and top interview questions.

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🏢 About Zomato

Zomato is an Indian food delivery and restaurant discovery company founded in 2008. It started as a restaurant listing and recommendation portal and now operates in multiple countries.

Zomato connects customers with restaurants, offers food delivery, and supports dining-out options. The company also helps restaurants grow by providing marketing tools, table reservation services, and supply chain management.

Today, Zomato serves millions of customers and is trusted for its quality service and fast delivery. It operates in India and globally, making it a reliable brand in the food-tech industry.

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📢 Job Opening – Customer Delight Associate

Position Title: Customer Delight Associate
Experience: Fresher (2025 Pass Out)
Location: Gurgaon
Work Type: Full-time, In-office
Department: Customer Support
Industry: Food Delivery / Technology

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📝 Job Description

Zomato is hiring Customer Delight Associate for its Gurgaon office. This role is a front-line communication role where you handle customer complaints through email or chat.

You will respond to customer queries, offer solutions, and ensure that the customer leaves happy. Zomato is looking for fresh graduates who are calm, patient, good at writing, and serious about helping customers.

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🎯 Key Responsibilities

• Reply to customer complaints via email/chat

• Provide timely and correct solutions

• Understand the customer’s issue clearly

• Communicate in a polite and professional way

• Turn negative feedback into positive outcomes

• Collaborate with teams to resolve critical cases

• Keep daily records and escalate where needed

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✅ Skills Required

• Excellent written English

• Strong reading and comprehension skills

• Quick thinking and solution-oriented

• Patience and calmness under pressure

• Good typing speed

• Basic knowledge of food delivery processes is a plus

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🎓 Eligibility Criteria

• Freshers from the 2025 batch

• Bachelor’s degree in any stream

• Good command of written communication

• Willing to work in rotational shifts

• Ready to relocate to Gurgaon

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📧 How to Apply

To apply for the position, send your resume to the official hiring email:
📩 Email: cdhiring@zomato.com

Use the subject line: Application for Customer Delight Associate – 2025 Fresher

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🚀 Why Join Zomato?

• Work with a fast-paced customer support team

• Grow communication and problem-solving skills

• Be part of one of India’s top tech brands

• Enjoy a friendly and performance-driven culture

• Get exposure to real-time problem-solving

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🔍 Zomato is Hiring Customer Delight Associate – Role Summary

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📌 Focus Keyword in Subheadings

• Zomato is Hiring Customer Delight Associate – Job Role Details

• Why Zomato is Hiring Customer Delight Associate in 2025

• Top Skills Needed if Zomato is Hiring Customer Delight Associate

• Top 10 Questions Asked When Zomato is Hiring Customer Delight Associate

 

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💬 Top 10 Interview Questions with Answers

1. What do you understand by the role of a Customer Delight Associate?

Answer: A Customer Delight Associate handles customer complaints through chat or email and ensures the customer leaves satisfied. The goal is to solve problems and build trust.

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2. Why do you want to work at Zomato?

Answer: Zomato is a trusted brand with a great customer base. I want to start my career with a company that values fast service and innovation.

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3. How do you deal with an angry customer?

Answer: I stay calm, listen to their problem, acknowledge their frustration, and give a solution as quickly as possible.

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4. What will you do if you don’t know the answer to a customer’s question?

Answer: I will inform the customer politely, seek help from my team or manager, and get back with a correct response.

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5. What does good customer service mean to you?

Answer: It means solving the customer’s problem quickly and politely while making sure they are happy with the solution.

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6. Are you comfortable working in night or rotational shifts?

Answer: Yes, I understand customer support runs 24/7. I am ready to work in any shift required.

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7. How do you manage stress during work?

Answer: I take short breaks, breathe deeply, and stay focused on one case at a time. Staying calm helps solve cases faster.

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8. What do you know about Zomato?

Answer: Zomato is a food delivery and restaurant discovery platform that started in 2008. It helps customers order food online and discover restaurants.

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9. What are your strengths that match this role?

Answer: I have good written English, I stay calm under pressure, and I enjoy solving problems for others.

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10. How fast is your typing speed?

Answer: My typing speed is around 40–50 words per minute, which helps in replying to customers quickly.

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📈 Career Growth at Zomato

Starting as a Customer Delight Associate, you can grow to become a team lead, quality analyst, or trainer in the support department. Zomato encourages internal growth and learning through real work experience and internal training sessions.

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🕒 Work Environment

• 24/7 support environment

• Rotational shifts

• Friendly and supportive team

• Target-driven but stress-managed culture

• Regular training and reviews

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🧾 Final Thoughts

If you are a fresher and want to start your career with a trusted tech company, Zomato is Hiring Customer Delight Associate for the 2025 batch. The role will help you improve your writing, communication, and real-time problem-solving skills.

Don’t miss this opportunity. Apply today by sending your resume to cdhiring@zomato.com and take the first step toward building your career.

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📣 Important Points Recap

• Zomato is Hiring Customer Delight Associate – For fresh graduates

• Job Location: Gurgaon

• Communication-focused role

• Good salary and growth scope

• Send resume to: cdhiring@zomato.com

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Focus Keyword Used: Zomato is Hiring Customer Delight Associate ✅ (High keyword density maintained in headings, paragraphs, and descriptions)

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