Tech mahindra
Customer Support Associate
Tech Mahindra is Hiring Customer Support Associate – Work From Home Job 2025
Table of Contents
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Introduction – Tech Mahindra is Hiring Customer Support Associate
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About Tech Mahindra
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Job Role: Customer Support Associate
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Work-from-Home Opportunity
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Eligibility Criteria
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Key Responsibilities
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Skills Required
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Salary and Benefits
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How to Apply for Customer Support Associate at Tech Mahindra
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Top 10 Interview Questions with Answers
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Conclusion
1. Introduction – Tech Mahindra is Hiring Customer Support Associate
Tech Mahindra is hiring Customer Support Associate for its remote work program in 2025. This job offers a flexible work-from-home opportunity for 12th pass candidates and graduates. The company is looking for skilled professionals who can provide customer support in English and regional languages. Candidates with good communication skills and problem-solving abilities are preferred.
2. About Tech Mahindra
Tech Mahindra is a global IT and business process outsourcing company. It is part of the Mahindra Group, one of India’s leading multinational corporations. Tech Mahindra operates in more than 90 countries and employs over 150,000 professionals worldwide. The company provides services in IT, business process outsourcing, consulting, and digital transformation.
Tech Mahindra focuses on delivering technology-driven solutions in telecom, banking, healthcare, retail, and manufacturing industries. With a reputation for customer-centric service, it continues to be one of the top employers in India.
3. Job Role: Customer Support Associate
The role of Customer Support Associate at Tech Mahindra is designed to handle customer queries through calls, chats, and emails. The candidate will provide support related to products, services, billing, and troubleshooting. This position requires patience, clarity in communication, and the ability to resolve customer issues quickly.
4. Work-from-Home Opportunity
Tech Mahindra is hiring Customer Support Associate on a contractual work-from-home basis. Candidates must have their own system and stable internet connection. This role is ideal for individuals looking for remote jobs with flexible work arrangements.
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Mode: Work from Home
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Contractual Role
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Immediate joiners preferred
5. Eligibility Criteria
To apply for this job, candidates must meet the following eligibility requirements:
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Education: 12th Pass or Graduate
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Language: Proficiency in English and at least one regional language such as Hindi, Marathi, Kannada, or Tamil
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Technical: Own computer/laptop with a reliable internet connection
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Location: Open to candidates across India
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Experience: Freshers and experienced candidates can apply
6. Key Responsibilities
As a Customer Support Associate at Tech Mahindra, the main responsibilities include:
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Handling incoming customer calls and messages
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Resolving queries related to products, services, and billing
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Documenting interactions and feedback in the system
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Escalating technical issues to higher teams when required
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Providing clear and professional communication with customers
7. Skills Required
Tech Mahindra is hiring Customer Support Associate candidates who have the following skills:
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Good verbal and written communication skills
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Ability to speak in English and regional languages
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Basic computer knowledge
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Problem-solving skills
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Customer handling experience (preferred but not mandatory)
8. Salary and Benefits
The salary for Customer Support Associate varies depending on experience and location. On average, candidates can expect:
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Salary: ₹15,000 to ₹22,000 per month
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Performance incentives available
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Work-from-home flexibility
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Growth opportunities in customer service and support departments
9. How to Apply for Customer Support Associate at Tech Mahindra
Interested candidates can apply for the Customer Support Associate position by sending their updated resume to the official recruitment email addresses:
📧 Email:
Applicants should ensure they meet all eligibility requirements before applying.
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10. Top 10 Interview Questions with Answers
Here are the most common interview questions for the role of Customer Support Associate at Tech Mahindra along with simple sample answers:
Q1. Can you introduce yourself?
Answer: I am [Your Name], a graduate with strong communication skills. I have experience in handling customers and I enjoy solving problems. I believe my skills are suitable for the Customer Support Associate role.
Q2. Why do you want to work as a Customer Support Associate?
Answer: I like helping customers and providing solutions. This role will allow me to use my communication skills and build my career in customer service.
Q3. How do you handle an angry customer?
Answer: I would stay calm, listen carefully, and understand their concern. Then, I would provide a clear solution or escalate the issue if needed.
Q4. Do you have experience in customer service?
Answer: Yes, I have worked in [Previous Company/Internship] where I handled customer queries. (If fresher: I do not have direct experience but I have good communication skills and quick learning ability.)
Q5. How do you ensure clear communication with customers?
Answer: I use simple language, confirm understanding, and repeat important points to avoid confusion.
Q6. What languages can you speak fluently?
Answer: I can speak English and [mention regional language], which helps me connect with diverse customers.
Q7. How do you manage multiple calls at the same time?
Answer: I prioritize based on urgency, remain polite, and ensure each customer feels valued during interactions.
Q8. What do you know about Tech Mahindra?
Answer: Tech Mahindra is a global IT and BPO company. It provides IT services, customer support, and business solutions across industries.
Q9. What are your strengths?
Answer: My strengths include clear communication, patience, and the ability to resolve customer issues efficiently.
Q10. Are you comfortable working from home?
Answer: Yes, I have a stable internet connection and my own computer, so I am comfortable working remotely.
11. Conclusion
Tech Mahindra is hiring Customer Support Associate for work-from-home roles in 2025. This is an excellent opportunity for 12th pass candidates and graduates to start or grow their careers in customer support. The company offers flexible work, stable income, and a chance to learn valuable communication and service skills.
Candidates interested in this role should apply immediately by sending their resumes to the given email IDs. With the right skills and dedication, this role can open doors to long-term career growth in customer service at Tech Mahindra.
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