Delhivery
Department Account Management
Employee Type Permanent
Experience range (Years) 1 year – 5 years
Role: SME Key Account Manager
Location – Bengaluru
-Responsible for achieving revenue and volume growth targets for assigned accounts
– Ensure Collectibles and Outstanding is within the agreed Credit Period
– Develop and record business understanding of clients on CRM
– Cross-Sell various VAS (Value Added Services) offered by Delhivery
– Whatsapp NDR verification
– Communication Module
– Identification & execution of growth levers for volume and revenue growth
– Managing Commercial expectations of clients within agreed margin guardrails
– Operational levers like reducing RTO, ensuring high SLA
– Establish Founder/Co-Founder level connections across the client portfolio
– Identify reasons for any downtrend and record the next steps on CRM for execution
– Cross-Sell Delhivery’s Lines of Business where applicable – B2C Heavy, LTL, Warehousing, Cross-Border
Key Skills
– 2+ yrs previous experience in SME Account Management or Inside Sales
-Comfortable in callingOffice, and Excel – Use of Pivot Tables, vlookup, logic formulas
-Good communication skills – English & Hindi
-Data-oriented and Systematic approach
– Good to have
-Used some CRM previously – Salesforce/Hubspot/Leadsquared/Zoho
– Previous experience in logistics
