FLSmidth
Job Scope:
As a Technical Support Engineer for Drives, you will be part of a high-motivated and impactful global Upgrades and Rebuilds (U&R) team which ensures the successful offering to global install base by implementing best practices. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.
Responsibilities:
Primary contact point for technical support of the legacy drives installed on our global customer sites
Confirm application selection for drives and configure drives according to customer duty and process requirements.
Maintain and grow the engineering database of drives store in our central global engineering system, including a full set of manufacturing drawings and manuals.
Work with fabricators to ensure high-quality drive solutions are delivered on time and according to FLS specifications.
Provide technical support to entire U&R teams; Upgrade Packages & Rebuild (GSLMs), Proposals, Audits & Studies, Exchange teams plus regional site sales and professional services teams.
Play a key role in preparing technical scope and assessing the feasibility of proposed solutions.
Responds to medium complexity technical inquiries, equipment installation, providing technical product specifications, etc.
Identify the technical spec of supported and obsolete drives or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams.
Assisting in engineering data searches across the various engineering archive platforms.
It may require working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.
Support U&R design engineers in developing solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C.
Actively contribute to the growth of the U&R business through proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams and GSLMs.
Work closely with Product BL engineers to ensure that U&R engineering solutions are in line with the next generation of products and mission-zero objectives.
Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs).
Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.
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Experience requirements
Product knowledge of Dorr-Oliver, Eimco, and other brands of Drives mechanism for thickeners, Clarifiers products.
Ability to interpret the engineering drawings, test report & size the drive mechanism.
A bachelor’s degree in engineering (mechanical or manufacturing) is preferred.
Engineering certification would be an added advantage
A minimum of 5 years of work experience, specifically with Drive mechanisms.
Proficiency in relevant engineering software and tools like SolidWorks (Intermediate level), AutoCAD, and PLM tools (Enovia) would be advantageous.
Good communication skills and attitude.
Coordination with global teams.
Independent thinking with a structured approach to tasks.
Team Work and Motivation.
