IDEMIA
Senior Engineer – Process Quality
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.
Key Missions
We are looking for Senior Engineer-Process Quality based at Noida (NSEZ).
Roles & Responsibilities:
Work with onsite stakeholders and various functional teams to identify process improvement opportunities
Handling different digital project .
Use Continuous Improvement techniques like Value Stream Mapping (VSM) and work with the process groups to represent the ‘as-is’ process, identify redundant steps and other process waste; and help come up with optimized and efficient process across all the functions
Gathering data and preparing reports to update senior management on productivity, efficiency and budgets
Troubleshooting operational issues, developing process routines and implementing best practices
Actively work with the functional teams to identify process automation opportunities.
Work with cross-functional teams to document quality processes and projects, get alignment with management/operational teams, implement in operation and monitor progress.
Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.
Assist the management in devising and optimizing KPIs and benchmarks.
Conduct Continuous Improvement trainings.
Ensure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency.
Develops tools and methods to track and report relevant key performance indicators (KPI’s).
Six Sigma certification is a must and F&A process experience is required.
Experience on Process transitions.
Adhering to the periodic quality monitoring targets set for each sampling type assigned.
Timely, accurate and effective feedback and mentoring to agents based on the transactions monitored. Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearly
Who are we looking for?
To succeed in the above mission, following skills/experience/qualification are required:
4 to 8 years of experience as Process Improvement or continual improvement area in the manufacturing or service Industry,
Industrial Engineering / Printing Engineering
Strong hold in Power BI and other analytical tool , manufacturing 4.0
Good work on knowledge in MS Excel and PowerPoint
Ability to work flexible hours.
Language Proficiency – English, Hindi and any regional languages (Preferred)
Demonstrated knowledge of Six Sigma, basics of statistics and Lean or Defect prevention methodologies in the contact center environment at least as a team member (Certification preferred)
Industrial Experience (desired)
4 to 8 years of experience in related mass production is an advantage.
Personal qualities
Good Communication and reporting skills
Self Motivated and Energetic with strong leadership Qualities.
Sincere, dedicated and hard working
Ability to work and perform under pressure.
Must display sense of responsibility towards work and Team spirit.
Considerate and work in coordination with other teams.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
