Jio Telecommunications
About Reliance Jio
Reliance Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide.
Home to the world’s second largest population of 1.2 billion, India is a young nation with 63% of its population under the age of 35 years. It has a fast growing digital audience with 800 million mobile connections and over 200 million internet users. Reliance thoroughly believes in India’s potential to lead the world with its capabilities in innovation. Towards that end, Reliance envisages creation of a digital revolution in India.
Reliance Jio aims to enable this transformation by creating not just a cutting-edge voice and broadband network, but also a powerful ecosystem on which a range of rich digital services will be enabled – a unique green-field opportunity.
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The three-pronged focus on broadband networks, affordable smartphones and the availability of rich content and applications has enabled Jio to create an integrated business strategy from the very beginning, and today, Jio is capable of offering a unique combination of telecom, high speed data, digital commerce, media and payment services.
Job Description
Function: Sales and Business → Customer Service
Customer Relationship
Employee Benefits
Customer Service
Customer Interaction
Responsibilities:
Handle incoming customer inquiries via phone, email, and chat professionally and efficiently.
Provide accurate information regarding products, services, and promotions.
Resolve customer complaints and issues promptly and effectively.
Assist customers with account management, billing inquiries, and technical support.
Escalate complex issues to the appropriate department for resolution.
Ensure customer satisfaction through active listening and problem-solving.
Requirements:
Minimum 12th Pass.
Previous customer service experience is preferred but not required.
Excellent communication skills in English and [mention other relevant languages, if applicable].
Ability to multitask and work in a team environment.
Basic computer skills and familiarity with CRM systems.
Smartphones are required for communication purposes.
Why Explore a Career at Reliance Jio
Join a team that aims to make technology simple, user-friendly and absolutely personalized.
We are a flat organization. We believe great ideas can come from anywhere and anyone.
Be at the fulcrum of making rural consumers enjoy benefits hitherto available to only urban areas.
Eliminate barriers of touch & feel, size, fit and quality across a digital only platform.
Build the 4th pillar – New Retail Consumer Technology – that will collectively disrupt the consumer retail market.
Achieve a singular goal of taking digital retailing to every corner of India.
Work with a team that will integrate retail with India’s largest & fastest growing telecom ecosystem.
Opportunity to interact/work with world-class developers from whom you can inspire and learn.
Benefits at Reliance Jio
Gym • Medical Insurance • Special Leaves • Premium Subscription to Lynda etc.
