DM – Electrical Group – Market Quality Job ID – 31321

Job Description
Educational Background:

B.E / B. Tech in / ECE/ELECRICAL ENGINEERING

Job Responsibility:

·         HANDLING OF MARKET FEEDBACK AND WARRANTY ISSUES RELATED TO ELECTRICAL SWITCHES AND LOCKSET SYSTEM.

·         EXTENSIVE VENDOR VISITS FOR PROCESS VERIFICATION AT VENDOR FOR ROOT-CAUSE ANALYSIS OF TYPICAL CASES.

·         3G AT DEALER/CUSTOMER LOCATION TO IDENTIY THE USAGE PATTERN FOR ACTUAL PROBLEM UNDERSTANDING AND TROUBLE-SHOOTING

·         COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PARTNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACK.

·         FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES.

·         COMPETITOR PROCESS / DESIGN BENCHMARKING.

·         DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS.

Competency Requirements:

·         GOOD UNDERSTANDING OF ELECTRICALS AND ELECTRONIC PARTS.

·         EXPERT IN UNDERSTANDING CIRCUIT DRAWINGS OF ELECTRICAL / ELECTRONIC PARTS AND DATA-SHEET INTERPRETATION

·         PROFOUND KNOWLEDGE OF SEMI-CONDUCTOR TECHNOLOGY AND PCB MANUFACTURING PROCESSES

·         GOOD EXPERIENCE ON ROOT-CAUSE ANALYSIS OF DEFECT RELATED TO SMT & SOLDERING PROCESSES

·         WELL VERSED IN QC TOOLS, DOE, SIX SIGMA

·         ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING

·         HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT.

·         ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES.

·         GOOD COMMUNICATION & PRESENTATION SKILLS

·         ABILITY TO WORK WITHIN STRICT TIMELINES

SPECIFIC EXPERTISE FOR FUNCTIONAL AREA:

EXPERIENCE OF PCB MANUFACTURING, SEMI-CONDUCTOR TECHNOLOGY (ESPECIALLY MOSFET, MCU, DIODE, CAPACITOR ETC…)