Production Management Analyst

  • Full Time
  • Chennai
  • Posted 1 month ago

Join our digital revolution in NatWest Digital X
In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job description
Join us as a Production Management Analyst


We’ll look to you to play a key role in supporting the provision of day-to-day technology based services
You’ll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined end-to-end processes
This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment
We’re offering this role at associate level
What you’ll do
As a Production Management Analyst, you’ll be building relationships with internal and external stakeholders involved in the production management within your area of technical knowledge. You’ll be acting as a point of customer contact and first or second level support using request fulfilment processes.


Additionally, you’ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.


You’ll also be:


Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents
Participating in the on-going evaluation and analysis of current capacity to provide required performance
Helping to develop colleagues by sharing experiences, expertise and specialist knowledge
Supporting the delivery of application management and application support
Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations
The skills you’ll need
We’re looking for someone with technical knowledge and experience, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.


You’ll also demonstrate:


Knowledge and experience of operational principles
Experience of technologies like Murex, WallStreet or Calypso
Exposure to investment banking or financial institutions
Experience in scripting languages like Shell, python,
Experience on DevOps tools like GIT, GITLab, Team-city, CI/CD, Jira and confluence

Job Overview
Job Location