Engineer, Salesforce (Case Management & Knowledge Management)

Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.


We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!


Job Description

Role Name:

Engineer, Salesforce

Reports to (role):

Technical Leader
Key Stakeholder Relationships:

Product owner, Technical Leader, Solution Architect, Business SME, Business Analyst
Role Purpose:

Rockwell Automation’s Salesforce enables Software and Service contracts and renewal process  and is a critical application for  company’s digital transformation to enable annual recurring revenue.
As a talented and passionate member of an agile capability team you will have the opportunity to design, develop and deploy leading edge engineering and product configuration solutions that will deliver value to our customers. The team leverages multiple technologies including Azure cloud to deliver these new innovative solutions.


Key Responsibilities:


The SalesForce . Engineer is responsible for successfully designing and implementing solutions that enables business objectives and outcomes. The technologies include–but are not necessarily limited to products and APIs, Apex/Visualforce, Lightning, and integration/ETL technologies. The Sr. Engineer would also serve in a SF platform solution expert & maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. Engages with Solution architects in designing capabilities by leveraging the SalesForce platform to address business needs and simplifying the integrations with other Rockwell systems.


Work closely with Delivery Managers, Business Partners, Business Process Owners, business analysts, developers to design solutions to meet business needs in accordance with industry best practices
Work collaboratively and apply strong communications skills in facilitating technical discussions and presentations
Play the role of a technical SME in internal strategic initiatives to grow the platform
Serve as an active contributor to the overall knowledge base and expertise of the SalesForce platform.
Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable.
Soft skills and ability to interact with business and technical stakeholders to discuss needs and opportunities and translate them into solutions.
Provide oversight, coach and mentor junior members on the team to apply best practices, including estimating work, test driven development practices, configuration over customization etc. Teams would include vendor partners as well.
Serve in a release manager capacity as needed to plan and lead the team through releases.
Skills, Knowledge, Experience and Education

Bachelor’s Degree in computer science, management information systems, engineering, or related field
Minimum 5 yrs of experience as  a salesforce developer
Salesforce Expertise:

Strong knowledge of Salesforce platform and its various components.
Proficiency in Apex programming language for custom development.
Experience with Salesforce Lightning and Lightning Components.
Understanding of Salesforce data model and security model.
CPQ Knowledge:

In-depth understanding of Salesforce CPQ (formerly known as Steelbrick CPQ).
Ability to configure and customize CPQ solutions based on business requirements.
Experience with Price Rules, Discount Schedules, Product Rules, and other CPQ functionalities.
Technical Skills:

Proficiency in programming languages such as Apex, Visualforce, and JavaScript.
Knowledge of web technologies like HTML, CSS, and JavaScript frameworks (e.g., Angular, React).
Familiarity with REST and SOAP APIs for integrating Salesforce with other systems.
Experience in Service cloud.
Experience in Case Management &Knowledge Management.
Experience with version control systems (e.g., Git).
Integration Skills:

Experience in integrating Salesforce CPQ with other business systems, such as ERP or billing platforms.
Knowledge of middleware tools like MuleSoft or Salesforce Integration Cloud.
Customization and Configuration:

Proficiency in customizing Salesforce CPQ objects, layouts, and workflows.
Ability to create custom validation rules, triggers, and automation.
Testing and Debugging:

Thorough testing and debugging skills to ensure the stability and reliability of CPQ solutions.

Ability to adapt to and assist colleagues through change and support change management processes
Strong team orientation and ability to collaborate with the business and IT organizations
Strong teamwork, customer service and organizational skills
Ability to retain and convey a positive attitude in challenging circumstances
Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required
Remain open to ideas; integrates multiple perspectives in decision-making
Maintain a positive demeanor during periods of uncertainty, conflict, and stress
Ability to influence and obtains results through others within Rockwell in a respectful way
Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives
Create an environment that encourages the open exchange of information and viewpoints
Conform to all aspects of the company’s goals, values, and standards of ethical conduct while demonstrating integrity, trustworthiness under all circumstances. Treat others honestly and fairly
Adapt appropriately to competing demands and shifting priorities
IPC – Information Processing Capability (Factors of Complexity)

Ability to work on issues of moderate scope where analysis of situations or data requires a review of relevant factors
Exercise judgment within defined procedures and practices to determine appropriate action
Apply process improvements to facilitate improved outcomes
Implement and execute processes across business/function to achieve assigned goals
Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints
Leverage business insights in proposing solutions and facilitating change
Scope of work: Receive assignments in the form of objectives with goals and the process by which to meet the goals
Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately
Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the “story” behind it, as well as recommendations for next steps
Accepts Role Requirements

Business Acumen:

Understanding of sales and quoting processes.
Ability to translate business requirements into technical solutions.
Strong analytical and problem-solving skills.
Excellent communication skills to collaborate with stakeholders.
CPQ Certifications:

Salesforce CPQ Specialist Certification or equivalent certifications related to Salesforce and CPQ.
Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct
Collaborate within capability team and with others
Enthusiasm for relationship building and partnership across the organization at all levels
Cultivate networks with people across a variety of functions and locations within the organization
Values working in a team oriented culture and building consensus with stakeholders before making key decisions
Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas
Actively participates in global calls and meetings via phone or in-person
Coordinates with other data analysts and product selection team members
Promote the values of a diverse work force

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