Salesforce
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Job Category
Software Engineering
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Business Intelligence (BI) team within the Salesforce Customer Success Group (CSG) is seeking a highly technical and data-driven BI Analyst to join our dynamic team. This role will focus on leveraging technical expertise to extract, analyze, and present data-driven insights that drive customer success and business strategy.
Responsibilities:
Data Analysis and Modeling: Utilize advanced data analysis techniques to deliver detailed data models and custom performance analysis to senior stakeholders (VPs and SVPs).
Data Proficiency: Understand and manipulate the underlying data architecture supporting Customer Success, and use SQL to report on business performance.
Presentation Skills: Package findings into presentation-ready content using data visualization tools like Tableau for Salesforce executives.
Business Strategy: Proactively identify trends, risks, and opportunities within the business to influence Success strategy.
Optimization: Identify and optimize key drivers of financial performance, productivity, customer engagement, and other metrics through technical analysis.
Desired Skills/Experience:
Educational Background: Bachelor’s degree in a quantitative field from an accredited university. An MBA is a plus but not required.
Data Analysis: Work experience focused on quantitative analysis, Excel proficiency, and logical reasoning.
Data Visualization: Proficiency in data visualization tools like Tableau or similar.
SQL: Intermediate skills in SQL for data extraction and analysis via Snowflake.
CRM and Data Management: Familiarity with CRM systems and data management.
Communication: Strong written and verbal communication skills.
Team Collaboration: Ability to work effectively within cross-functional teams and interact with various levels of the organization.
Analytical Skills: Strong situational analysis, negotiation, and decision-making abilities with a detail-oriented and quality-focused approach.
Quick Learner: Desire and ability to quickly learn new technical concepts, business models, and technologies.
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