Hiver

https://hiverhq.com/

About us:

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

SDE-1 | Frontend (React)

Opportunity:

As a Software Development Engineer I (Frontend) at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems.

What you will be working on:

Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of front-end development from coding to deploying.
Understand, follow, and improve Hiver’s standards for the software development life cycle
Building next-generation web applications with high reusability.
Work closely with the product and tech team to deliver efficient, maintainable and unit-tested software
Proactively identifies problems with requirements (lack of clarity, inconsistencies, technical limitations) for their own work and teamwork, and communicates these issues early to help course-correct
Collaborate with product & business teams to understand the customer journey and come up with solutions that help Hiver grow
Contribute to the architecture and design of new and existing systems
Helping define and improve engineering standards, tooling, and processes
Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards

What we are looking for:

1-3 years of hands-on experience building front-end systems.
Proficiency in Web Fundamentals – HTML5, CSS3 & JavaScript. Experience with modern frameworks like ReactJS is a must-have.
Experience with SASS / Tailwind CSS / Material UI (or similar modern CSS solutions/frameworks) is required.
Sound knowledge of design patterns and best practices for writing clean, linted, maintainable, and reusable code
Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
Strong know-how and experience with frontend tooling and best deployment practices are required.
Strong analytical and debugging skills – you should be able to troubleshoot and solve issues in a timely manner.
Responsible for designing and conducting a high-quality code review process and maintaining highly performant, testable code with following strong software design patterns.
Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
Good communication skills – you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.

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Why should you join us?

Join the Winning Hive! – Become a part of our hive, where success isn’t just a goal; it’s a way of life. With WAW and ETHR victories under our wings, we’re not just winning awards; we’re shaping a culture that celebrates excellence. Your journey here is not just a career; it’s a winning adventure!

People First, Always! We’re not just about products and profits; we’re advocates for the long game – where people take the spotlight. Dive into a workplace where culture is our crown jewel.

Freedom & Responsibility – Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. It’s like being an eagle in a sky full of possibilities.

Entrepreneurial Team Spirit! Join a team that’s not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas don’t just find a home; they find a launchpad to take off and make a mark. A hive that thrives!

Exponential Growth Awaits! Be part of a journey where growth isn’t just a goal; it’s a guarantee. We’re on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof!

Wellness Matters – Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquillity of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!