Trainee – PLM & Alfresco AMS

Role and Responsibility:
•    Exhibit Konecranes Core values and code of conduct into each action.
•    Application Monitoring and reacting to the alerts.
•    Handling service requests and incidents: Receiving the tickets and resolving them through Service now and Tracker.
•    Any ad hoc request coming from other applications for monitoring / support in any environments.
•    Updating work log and task performed in the trackers for each Incident.
•    Develop healthy professional customer relationship.
•    Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance.
•    Align and realign actions based on customers’ feedback, inputs from management.
•    Awareness about ISO 14001, 45001 requirements’

Competencies and Skills Required:

•    Teamcenter/PLM Knowledge will be an added advantage.
•    Basic knowledge of Unix/Linux
•    Good Communication skill
•    Proactive and Self-Motivated
•    Customer centric attitude.
•    Good Academic record
•    Deliver any other tasks as per superior’s instructions and guidance.

What we expect from you:

•    B. Tech/B.E. – IT, Computer, Mechanical. / MCA/ BCA
•    Good Technical background with Professional experience desirable
•    Excellent written and spoken English
•    Ability to work and communicate effectively with a globally distributed team
•    Team player
What we offer you?
•    Insight to world class global IT Service Delivery
•    Competitive Salary
•    Work-Life balance
•    Innovative and dynamic working environment
•    Support of an excellent Global Core team and IT Service Delivery Team
•    Possibility to work in leading crane building company with leading technology

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, Trainee – PLM & Alfresco AMS from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That’s why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Trainee – PLM & Alfresco AMS

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.