Zluri
About the opportunity
If you are passionate about SaaS industry, want to support growth across multiple product lines
with close collaboration with Sales/Support teams then we would love to have you join our team as a Product Specialist Intern at Zluri.
We are looking for candidates who have fluency with tech solutions and data analysis.
This is an exciting opportunity for someone interested in solving complex business problems
with technology & innovation.
Product Specialist Interns will work in close collaboration with sales and support teams in addition to engineering, cross-functional leaders and founders.
Roles & Responsibilities
Be the product solutions expert, with regular learning of all new features and functionalities.
Identify client needs and demonstrate how they can leverage Zluri SaaS platform to derive value.
Coordinate and organize technical support for demos, PoCs, support of evaluation, and training.
Be the second layer (L2/L3) support on customer reported issues, use logs, queries to triangulate the issue and work with engineering to provide resolution. Own RCA, and track SLAs on all support tickets.
Analyse data and address client questions, and reasons for potential data discrepancy.
Identify customer needs and translate them into tangible business opportunities.
Review and execute internal communications and coach associates in exceptional service, consultative selling.
Consult with customers, ask open ended questions to offer them appropriate options.
Swiftly respond and close all the RFQ’s and RFI’s in coordination with relevant teams.
Provide inputs to the product strategy and roadmap
Work cross-functionally with Engineering, Design, Sales, and Customer Success to deliver growth outcomes.
Partner with Marketing and Sales on articulating value propositions, align on growth strategies and product positioning.
Keep abreast of the latest developments within the industry, market intelligence & competition tracking.
Preferred qualifications:
Experience in Sales of B2B enterprise software solutions, POC implementation, on- time delivery with a consistent quality.
Experience with large & complex datasets, Data Analysis & SQL.
Knowledge of REST APIs, testing integrations with postgress
Bachelor’s Degree in business, business administration, engineering or science.
Prior experience as a consultant.
Excellent analytical, problem-solving, data analytics, and stakeholder management skills.
High bias for action with a demonstrable history anticipating client needs and being ready with solutions.
Understanding of different cultures/comfort working with global teams, and the ability to influence cross-functional leadership.
Knowledge of SaaS products and digital trends, landscape, and user needs across various industry segments.
